Challenge:
A major Australian oil and gas exploration and production company with interests throughout the Asia-Pacific region was experiencing a period of exponential growth. Because of the speed of this growth, as an organization it lacked a consistent structure and framework around its information and knowledge management systems. Glentworth’s brief was to deliver a comprehensive set of standards, rules, processes, business policies and management practices required to classify and manage structured and unstructured information across the company, together with a governance framework to support it.

Solution:
Glentworth conducted a series of workshops inviting representatives throughout the organization to participate. During these workshops, Glentworth helped these individuals define their areas of responsibility as part of a knowledge transfer process. Glentworth then developed an operationalisation plan using an Information Management model. From this, Glentworth developed a definitive library that could be referred to by all members of the organization to ensure they are complying with the company’s processes. The library provides a unified blueprint for various company processes with the goal to protect and manage its internal resources and intelligence.

Result:
The definition-stage has now been completed. This has now been established as an operational owned asset within a specific department within the organisation. A framework of this size and complexity is an ever-maturing asset for the organisation and Glentworth represents not only the implementation partner, but trusted advisor for the continued maturity and dissemination.  In order to integrate this work throughout the organization, Glentworth’s engagement is ongoing through onsite consultancy to assist in the next stage, which is the implementation of the framework within wider Information and Knowledge Management initiatives.

Natasha Kendall, Consultant, Glentworth:
“The reference library is the first step in creating a framework within the organization.  A good example of a topic covered in the library is record management. We begin with a definition of this principal. After it’s been established that the information is in fact a record, we then define how this record should be managed through its lifecycle within the organization, including how it should be retained, reviewed or disposed of appropriately. This practice is just one instance of how structured and unstructured information can be managed throughout an organization that is experiencing rapid growth.”