Traditional business paradigms have made way for the new, wherein the value of intellectual capital such as employee knowledge has increased. Businesses have realised that accessing the organisational memory built over time through interaction, collaboration and process improvement initiatives is crucial in enabling the organisation to achieve its goals.
Glentworth presents Knowledge Management (KM) in a business context by outlining why KM is essential in today's competitive business environment. This paper discusses how KM is built on a foundation of IT enabled collaboration systems which capture organisational information, and benefits to be realised by applying a curatorial approach to that information.
